Support

Border officer support Our customer support team understands the demand placed on today’s businesses and provide excellence support to exceed your expectations. Our service team of local engineers ensures a rapid response to all service calls ensuring a minimum of down time. These engineers are fully trained and accredited to the highest levels with training direct from the manufacturer and in-house.

Response Times

Our response time to attend all calls is targeted at under four hours, although it is important to consider other factors. One major factor is first time fix rate, we regularly measure ourselves against these factors to set targets of improvement for the highest level of customer satisfaction. We also value customer feedback on ways to improve our services.

Dedicated team of fully trained photocopier engineers

Remote IT Support

Total cost of ownership (inclusive of service contracts)

Rapid response time (under four hours)

Full Recycling of all Consumables

ISO 14001 – Helping to Protect our Environment

Maximum Service – Minimum demands on you

Today’s digital world requires high quality and high-tech maintenance support. BOSS has embraced this challenge, integrating new technologies into the customer service delivery process. The result is CS Remote Care.

BOSS Remote Care supports you in the following way:

Alerts us to problems before you notice