BOSS historically focussed on the provision of office supplies. As market needs have changed, BOSS has diversified into PPE, document solutions, office interiors, printed promotional goods and IT systems and support. Our strength is in our friendly size and our absolute focus on making our customers want to return.
Customer service is a critical part of the BOSS culture and we have performed well, with great customer retention.
A quality and environmental management system has been developed to support our commitment to continual improvement. It provides a framework for ensuring that all applicable customer and legal requirements are being met, and objectives are set annually to provide a focus to our improvement activities.
The market in which BOSS operates is in a period of significant flux; our quality management system is designed to support us as we adapt to changing market conditions and make sure that we never lose sight of our drive for an even better customer experience.